A canceled appointment or no-show affects our ability to satisfy the ever-increasing demand for our professional services. If you must cancel a booked session, we MUST be given at least 48 hours' notice. I am rarely able to fill a canceled appointment unless I know at least 48 hours (2 days) in advance. In the event that you need to cancel an appointment and you fail to provide at least 48 hours (2 calendar days) WRITTEN notice, you will be charged the FULL FEE for your agreed booked session; except in the case of an unforeseen emergency.
At L.E.A.P.S. we define emergencies as severe illness, vehicular accident, or sudden death in the family. Situations like childcare issues, mild illness, work conflict, or such general concerns we do not deem as emergencies. ALL rescheduled sessions MUST be booked within seven (7) calendar days of the originally booked session.
Likewise, I also hold myself accountable as your therapist/coach/consultant. If I am more than 15 minutes late for your booked session or unable to attend that session, it will be provided FREE OF CHARGE as an act of mutual commitment, accountability, and reciprocity.
Please be advised that insurance companies do not usually reimburse for missed appointments.